Terms & Conditions

These Terms and Conditions (“Terms”) apply to your use of the BrightTrack mobile application (the “App”), provided by Phlo Technologies Ltd (“Phlo”, “we”, “us”, “our”).

By downloading, installing or using the App, you agree to these Terms. If you do not agree, you must not use the App.

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1. WhatBrightTrack Does

BrightTrack is a GLP-1 companion app that helps you:

• log GLP-1 medicine use
• record side-effects and symptoms
• track weight and related metrics
• view trends, reminders and general information

The App is a self-tracking and informational tool only.

It does not:

• provide medical advice, diagnosis or treatment
• decide whether GLP-1 medicines are suitable for you
• replace consultations with healthcare professionals
• provide emergency or urgent care

Always speak to a healthcare professional about your treatment.
If you feel unwell or have severe or worrying symptoms, contact your clinician, NHS 111 (or local equivalent) or emergency services.

The App is not a medical device.

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2. Who Can Use the App

You may use the App only if you:

• are 18 or older, and
• are legally capable of entering into a contract.

If you use the App on behalf of another adult, you confirm you have their permission and that they understand these Terms.

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3. Free and Premium Use

We offer:

• a free tier with core features; and
• one or more premium subscription tiers with additional features.

Details of each tier and pricing are shown in the App or in the app store listing.

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Subscriptions and renewal

• Premium features are available on a subscription basis.
• Subscriptions are billed through the relevant app store (e.g. Apple App Store or Google Play).
• Subscriptions normally auto-renew unless you cancel them in the app store settings.

Cancelling

• You can cancel your subscription at any time via your app store account settings.
• When you cancel, you keep premium access until the end of your current billing period.
• Unless required by law or by the app store’s own rules, fees already paid are not refundable.

We may offer free trials. If so, we will explain how they work in the App or app store listing.

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4. Your Account and Use of the App

When you create an account, you must:

• provide accurate, current information
• keep your login details secure
• tell us promptly if you suspect unauthorised access

You must not:

• share your password with others
• use a username that is unlawful, misleading or offensive
• use the App for illegal or harmful purposes
• attempt to interfere with or reverse-engineer the App

You are responsible for all activity taking place under your account.

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5. Device,Connectivity and Security

You are responsible for:

• the security and configuration of your device
• keeping your device and operating system up to date
• keeping your device charged

We strongly advise against jailbreaking or rooting your device, or using unofficial operating systems. This can create security risks and may stop the App from working. We are not responsible for problems caused by such modifications.

The App may need an active internet connection. You are responsible for any data or roaming charges from your mobile network provider.

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6. Privacy and GLP-1 Health Data

To provide the App, we collect and process personal data, including information about:

• your GLP-1 medicine use
• your weight, symptoms and side-effects
• how you use the App

Full details are set out in our Privacy Policy, which explains:

• what we collect and why
• the legal basis we rely on
• how long we keep your data
• your rights under data protection law

By using the App, you agree that your personal data (including health data) will be processed in line with our Privacy Policy and applicable law (including UK GDPR).

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7. Intellectual Property

The App and all related content (excluding content you provide) are owned by Phlo or our licensors.

We grant you a limited, non-exclusive, non-transferable, revocable licence to:

• download and install the App on your personal device, and
• use it for your own personal, non-commercial purposes,

subject to these Terms.

You must not:

• copy, adapt, or create derivative works of the App
• attempt to extract or reverse-engineer the source code
• resell, distribute or sub-licence the App or any part of it
• remove or alter any copyright or trademark notices

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8. Feedback

If you send us feedback, ideas or suggestions about the App, you agree that we may use them freely, without any obligation to pay or credit you. Where legally possible, you assign all rights in such feedback to us; otherwise, you grant us a permanent, worldwide, royalty-free licence to use it.

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9. Third-Party Services and Links

The App may:

• use third-party services (for example, analytics, crash reporting, subscription management), and/or
• contain links to third-party websites or content.

These third parties have their own terms and privacy policies. We do not control and are not responsible for their content, policies or practices.

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10. Availability and Changes

We aim to keep the App available and improve it over time, but:

• we do not guarantee uninterrupted or error-free service
• access may be suspended or limited for maintenance, updates, or reasons outside our control
• requirements for devices and operating systems may change

We may update the App (for example, to add features, fix issues or improve security). The App may not function properly if you do not install updates.

We may change or discontinue all or part of the App. Where reasonably possible, we will give notice within the App or on our website.

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11. Liability

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law (for example, liability for death or personal injury caused by our negligence, or fraud).

Subject to that:

• we are not responsible for any loss or damage that is not reasonably foreseeable;
• we are not responsible for any loss or damage caused by:
  
  • your failure to follow medical advice,
  • your reliance on information in the App instead of consulting a healthcare professional, or
  • your failure to keep your device, account or login details secure;
• we are not responsible for any loss of profits, business, goodwill or data, or any indirect or consequential loss; and
• to the extent permitted by law, our total liability to you in connection with the App and these Terms is limited to the fees you have paid to us (if any) for your use of the App.

Your statutory rights as a consumer are not affected.

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12. Ending or Suspending Your Access

You may stop using the App at any time and can delete your account via the App or by contacting us (where that option is available).

We may suspend or terminate your access to the App (and/or your account) if:

• you seriously or repeatedly breach these Terms
• we reasonably suspect misuse, fraud or illegal activity
• we are required to do so by law or a regulator
• we discontinue the App

If your access is ended, your right to use the App and its features will stop, and you must delete the App from your devices.

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13. Changes to These Terms

We may update these Terms from time to time. When we do:

• we will update the “Last updated” date above; and
• where changes are material, we will notify you within the App or by other reasonable means.

If you continue to use the App after the updated Terms take effect, you are deemed to have accepted them. If you do not agree, you must stop using the App and delete it.

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14. Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them are governed by the laws of Scotland.

You and we agree that the courts of Scotland will have jurisdiction, except where mandatory consumer protection law in your country of residence gives you the right to bring claims elsewhere.

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15. Contact Us

If you have any questions about these Terms or the App, you can contact us at:

Email: hello@brighttrack.app

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